Welcome to Australia Dry Cleaners (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Details

• Name
• Email address
• Phone number
• Residential or delivery address

1.2 Service Information

• Garment details
• Pickup and delivery preferences
• Order history
• Payment status (no credit card details stored on our servers)

1.3 Website Usage Data

• IP address
• Browser type
• Pages visited
• Cookies & analytics data

2. How We Collect Information

We collect information through:

• Our website forms
• Phone calls or emails
• Pickup & delivery requests
• Cookies and website analytics tools
• Social media interactions

3. How We Use Your Information

We use your information to:

• Provide dry-cleaning, laundry and garment-care services
• Manage pickup & delivery bookings
• Send service updates, confirmations, and notifications
• Improve website performance
• Respond to customer inquiries
• Maintain internal records
• Comply with legal obligations

We do not sell, rent, or trade your personal information.

4. Sharing of Information

We may share your information with:

• Delivery partners
• Payment processors
• IT service providers
• Third-party platforms required for operating our business

All partners follow strict confidentiality and data-protection standards.

5. Cookies & Tracking

Our website uses cookies to:

• Improve user experience
• Track website performance
• Personalise content

Users can disable cookies through browser settings.

6. Data Security

We take reasonable steps to protect your information from:

• Misuse
• Loss
• Unauthorised access
• Modification or disclosure

Secure servers and SSL encryption are used where possible.

7. Your Rights

You may request to:

• Access your personal data
• Update or correct your information
• Request deletion (where legally permitted)
• Opt-out of marketing communication

Contact us using the details below.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

10. Contact Us

If you have any questions or wish to make a privacy request:

Australia Dry Cleaners
Email: help@australiadrycleaners.com.au
Phone: +61261818343
Address: 133/24 Lonsdale St, Braddon ACT 2612, Australia